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People can decide for themselves, but I want to put this here so they can... I lived in Silver City for a long time... I relocated from Sliver to southern Oregon 16 months ago, and before leaving, because I would be towing a heavy trailer, had a new clutch put in to my 2002 Tundra by R & L... I also got some new tires which I am happy with... I right away had issues with the new clutch, but there wasn't a lot of time before I had to leave, and R & L kept putting me off, over and over, saying the noises, the roughness taking off in first, and the clutch stiffness would go away... None of it ever went away, and was a constant frustration and worry ever since... At one point I did some work on the truck myself, including replacing one of the O2 sensors, and discovered that they had not reattached the wiring harness to its anchor points on the transmission... The harness was rubbing up against the sharp edge of one of the anchor tabs on the transmission, and if I had not caught it and reattached the harness (in a couple places) the harness would have eventually shorted out... They also did not replace the insulation under the floor matt properly, around the shifters... Fortunately R & L is a Napa shop, and so very recently I took my truck to a very amazingly great Napa shop here where I am now ... At the same time, I thought I'd delayed to long, believing the warranty was only for 12 months... They asked me for the repair ticket from New Mexico, determined that the work was still under warranty, did a thorough inspection, discovered some wrong and to long bolts were used to remount the transmission and were grounding out on the body and transmitting some of the noise, and that the pressure plate was defective... They contacted Napa central for me and confirmed the warranty, and put in a whole new complete clutch at no cost to me... The shop here showed me a photo of the old (R & L) pressure plate with one of the fingers bent, and said the plate had also been unevenly over-heating in spots because of the uneven pressure... The difference between this new clutch and the last one is extreme, this clutch feeling like it did when I bought the truck brand new...

John, I am so sorry you had this experience. Here at R&L we pride ourselves on providing our customers with professional-top quality work. Unfortunately, mistakes can happen that is why I provide all our customers with a Peace of Mind Nationwide Warranty. We now offer a 3 year- 36,000 mile Nationwide warranty. I am glad to hear that our Peace of Mind Warranty was able to get you on the road. Again, I apologize for any inconvenience.

- R & L Service Center
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This place is such a rip off they will make you pay for towing, diagnostic testing, labor, parts and it will not be fixed. It took them a week to fix my car only for me to drive a few miles and it stalled. I was stranded with the same engine errors that I had taken it in the first time. I called them and they want to charge me all over again for the same testing, parts, labor for something that was never fixed the first time. Response to owner: Unfortunately it doesn't let me respond to your comment below so I will write it here. Yes, the records are under another name. I didn't confuse you with another shop. My car had issues with your shop even after you "purchased a new transmission" only for it not to work. It got to the point where I couldn't drive my car any longer and I lost trust in your garage to fix the issue.

Hi Roberta, I think you may have us confused with another shop. I have no records of you in our system. Maybe you are using another alias to post this review. My name is Rusty; I am the shop owner. If you would like to discuss this further please contact me by phone at 575-538-9742.

- R & L Service Center
5

We regularly purchase off road fuel from R & L and are always greeted warmly by Terry and Joanne. The facilities are clean, the prices fair and we are more than happy to support a business owned and operated by people we consider friends! How often do you leave the gas station with a smile on your face? We do every time!

Thank you for choosing R & L Service Center. We appreciate your business.

- R & L Service Center
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I've had work done at R &L service center , and it has always been quality service. Mechanics are well trained and very conscious of doing a great job. I thank them for being in Silver City , its nice to know you can trust them. Tom Earlywine

Thank you Tom and Karen; we appreciate you.

- R & L Service Center
5

Excellent service. Diagnostics were spot on! I traveled home to Deming and did the repairs myself. (They were about to close for the day...) The mass air sensor was kaput. It only cost a small fraction of the estimated cost at the shop, but I'm sure there they would have put in a genuine part and of course labor must be figured in. They did not talk down to this old woman, but respectfully listened to my concerns. If I lived in Silver City, I'm sure I would return for service without a doubt!

Thank you for your business glad to hear all is well. Rusty Lewis

- R & L Service Center
5

I've been coming to R&L for decades for diesel, gas and vehicle repairs. I've NEVER had anything but first rate service and treatment. These guys know their business well. I highly recommend R&L.

Thank you Jene! We appreciate your business! Its been our pleasure serving you over the years!

- R & L Service Center
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R & L Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call R & L Service Center (575) 538-9742 if you have any issues in accessing any area of our website.
1931 Pinos Altos Rd. Silver City, NM, 88061 (575) 538-9742