Silver City Auto Repair

The whole process smooth as silk. Especially outstanding is Rachel's focus and clarity on the phone and at the desk. Also Elijah, who explained what they did to my car with no hint whatsoever of condescension or eye roll. There was one thing in particular I had them look at/check, a thing even someone whose driver's permit was still fresh would know about, and he described the situation clearly and without a hint of disdain.

Excellent customer service ,on the spot, with car needs handled immediately.Staff attentive, capable and a pleasure to work with.

Very friendly and professional staff - finished exactly when they said they would. Reasonably priced, great experience!

I thank you for the loaner vehicle while mine was being serviced.

My experience with vehicles and their mechanics is limited; however my limited experience with R&L Services has revealed a lot. My dad Chad Jordan, had contacted R&L to do simple tuning on his 72 Scout II international, around 2020. Their bill charged him for a variety of pieces and parts that were either not changed, or not installed correctly. For example: the distributor cap was not even clipped on, and the carburetor was missing a cap on a vacuum port... After a day of watching YouTube, and getting help from my grandfather, we were able to tune the truck better than what the mechanics from R&L could do on two separate occasions. I'm very disappointed also because, I was told in person that the owners spoke with my father over the phone and they decided not to work with him anymore. The only contact he himself has had with R&L was his post and their reply on this website.

Outstanding service.customers friendly

Great customer service!

Quick and efficient and the customer service is excellent.

Best prompt & efficient service ever! They got this out of town customer on my way. Many thanks to Jose and the repair staff. I’m way beyond satisfied! Irene Johnson Roswell, NM

Not really happy with tune-up, vehicle runs slightly better on flat ground but still will not climb up a hill with power. Multiple attempts by the shop to fix it, hopefully someday they can figure out how to adjust a carburetor. Other minor parts replaced, fluids never topped off, air filter never changed, still backfires now and again. It seems like this shop takes time to fiddle around with the piddly things and did not complete the tune-up as requested. $1900.00 and still does not run correctly.